MBTA = MURDER

If you’ve been following this blog you know my story – I’ve been hit twice and menaced countless times by negligent, distracted MBTA drivers. I am not a daredevil – I ride in the bike lane, signal, wear a helmet. These precautions did not prevent me from being hit, and when I contacted the MBTA I was denied information about the drivers who hit me. Apparently they only have to report to a higher authority if someone dies. Horrifyingly, on Wednesday Eric Michael Hunt, 23, did die. Though many details have both been released and speculated upon, the details of this one particular instance are less important than the fact that this  ongoing safety issue has been ignored by the MBTA, law enforcement officials, and government representatives. Despite whatever findings are made in terms of responsibility in this case, the real blame lays on the power structure responsible for the competence of the MBTA operators, the department of transportation planning, and the Boston Police Department.

Thursday the 15th I will be be at the Dudley Square stop between 7 and 9 a.m. to address this issue to Richard Davey. I hope you will be, too.

via Universalhub.com –

Ask the manager, MBTA style

By adamg – 4/7/10 – 12:12 pm

Have something to say to the guy in charge of the T? Of course you do. Tomorrow’s your chance: Richard Davey will be at the North Quincy stop on the Red Line between 7 and 9 a.m. “to customers concerns, and promote public transportation.”

Nowhere near the City of Presidents? He’ll be doing a whole lot of listening every Friday for the next few weeks, including Thursday, April 15 between 7 and 9 a.m. at Dudley Square and the same time on April 22 at Kenmore.

Every day I ride south through Harvard Square, and every day like clockwork I have to kick one of the local Taxis out of the bike lane. The corner one must round as you enter Harvard Square from the north is a blind one, due to the subway entrance abutting the curb, which makes it impossible to see beforehand if your way will be blocked by an idling Taxi – this forces cyclists to make a split-second correction and swerve into the street. Large trucks routinely make their way through Harvard Square’s narrow streets, already threatening to infringe upon the bike lane.

When I round that corner and find a cab in the bike lane, I stop and knock on the window, letting the driver know that I will contact the Cambridge Police and have him ticketed if he doesn’t move out of the bike lane. Invariably, they react with incredulity and demand to know who I am. I let them know that I am only a concerned citizen that is having my safety threatened by their practice of parking in the bike lane. I restrain myself, with considerable difficulty, from telling them,

“I’m your worst nightmare.”

After my interview with WBZ News and correspondence with John Houghton of the MBTA, I decided to lay low for a while and observe the outcome of this activity. It is with profound disappointment that I report absolutely no change in the illegal driving activity of the MBTA buses. In the last three weeks I have observed and reported numerous buses running red lights, buses offloading passengers in the middle of the street rather than a designated bus stop, and I have once again been hit by an MBTA bus that did not stop.

It has become apparent that nothing is changing, and that accountability is a thing of myth and legend when it comes to the MBTA.

What am I to do next?

I attempted to follow up on the reports I have made to the MBTA by calling and requesting information; citing the ‘pin number’ that was assigned to my complaint. What I received was a lecture about procedure, “your complaint is taken by the MBTA communications office and sent to the Administration/Garage, where it is reviewed and it is possible that the driver was held accountable”. That’s great, but that  doesn’t tell me anything about MY personal case. How can I hold the MBTA accountable, and specifically the DRIVER WHO HIT ME WITH A BUS, if the MBTA refuses to release information? I am still awaiting a call back from the supervisor of the complaint line; I requested the driver’s ID number, which they are legally bound to give you if you request it. We’ll see if they call back.

I was at the Stop and Shop on Harvard St. last friday during lunch hour; just slouching around the store looking at yogurt and soda and postponing my return to work, when I noticed a ruckus in the front of the store. Well, more of a hubbub. A bunch of employees were clustered around a dude walking a bike into the store, helmet on head. I figured they were giving him ish about bringing his bike into the store (he clearly had a lock), and so I didn’t have an opinion on the situation either way; I did wander over to observe, because I’m just a naturally curious person. When I got closer I realized this biker (mild mannered helmet wearer with cargo-ready hybrid) was visibly upset – he had entered the store chasing after a man that had knocked him to the ground as he entered the parking lot on his bicycle. Just body-slammed him, out of nowhere.

This is the point at which I get a little steamed.

As I am questioning (to myself, I’m still just an observer) why someone would just knock a biker over in a Stop and Shop parking lot, and what Mr. Mild Mannered Biker did to deserve it, the group of us finally overtake Mr. Shove. The group confronts him and Mr. Mild Manners recounts the incident in the lot, with a query as to what brought that on. Mr. Shove barks something that sounds very much like what a cop would say when confronted, but it’s not intelligible enough for me to remember. Not really complete sentences. He may be disturbed, or he may not have had his coffee yet… but either way it’s clear that this guy has a problem; he’s a bully and a jerk, and he is STILL making threatening gestures. At this point I think , “ok here’s where Mr. Mild calls the police and reports him.. maybe gets him arrested”. But no! Mr. Mild Mannered backs down and takes his bike outside, riding away.

This is where I kind of freak out, because I feel that this is EXACTLY the kind of behavior (by cyclists) that allows us to be such easy victims of other people’s belligerence and frustration. I am feeling the flame of bikey solidarity boiling up in me, and I am pissed.

So I followed Mr. Shove outside and set my phone to take his picture. He noticed me doing this and barks “You take my picture and I’ll break that camera!”

So I took his picture, and I barked right back, “He should have called the police and had you arrested.”

Arf arf arf!

In retrospect, I question the prudence of this. Sure, I was in a public place with access to immediate assistance if he’d done something, but this guy was clearly not quite right in the head. And ALSO… this wasn’t my fight. Just because Mr. Mild Mannered was on a bike doesn’t mean he and I are part of some exclusive gang; I didn’t know him from Adam. But then again… I would likely have done the same thing even if he WASN’T on a bike.. the bike is just what attracted me in the first place. It’s easy to back someone up if you have some immediately recognizable kinship to them. Sometimes we identify with people because they are the same age group, or they wear similar clothing (all it takes is someone sporting a Death’s Head motif), but what if we all had this immediate ‘tend and befriend’ reaction to someone in distress, despite the lack of social indentifier? I’d like to see that happen, in myself and with the community.

Good Morning Gabrielle Collins,

I am sorry that you had to write again. I sincerely apologize for the actions of the bus operator of bus 2294. The Instruction Department as well as the Cabot Area mobile inspector have been monitoring the Harvard Ave/Cambridge St intersection since your tip. Additionally, the operator of bus 2294 has been identified and will be disciplined for his actions. We will continue to pay extra attention to this intersection and change the behavior of those operators who are violating traffic laws and putting our customers in danger.

Sincerely,

John J. Houghton

Superintendent

Cabot Garage

This is a nice development, but we shall see if my observations of this intersection show a difference in activity. Meanwhile I will continue to take steps to affect change on the attitude of apathy toward hazardous driving by the MBTA operators.

Yesterday, not three hours after I’d received my response from Route 66 director John J. Houghton regarding the bus that nearly hit me on Monday, I was again waiting at a red light on Harvard Avenue to cross Cambridge Street. As the light for Cambridge Street became yellow I put my foot on my pedal, and made ready to move. As  I watched the light turn red, my body exhibiting the intent to scoot out into the intersection at a moment’s notice, I became aware of a growing roar from my left, west on Cambridge Street. And then a sharp honk. Route 66 Bus #2294 (or 2293, it was going over 30 MPH so it was difficult to catch the number) not only roared through the intersection against a red light, but gave me warning that it had ABSOLUTELY NO INTENTION OF SLOWING OR STOPPING.

I realized after this that the MBTA deserves not just our disdain and our everlasting disappointment, but also our FEAR. The drivers of these buses are blatantly neglecting the safety of the citizens of the Boston area, and breaking the trust that we put in them to hold our lives in their hands every day, whether we are their passengers or merely sharing the roads with them.  I am disgusted by this neglectful behavior, having witnessed it daily for over a year on my route to work; having been hit by an MBTA bus while on my bicycle and then told by the driver that she was in no way required to provide me her information; having watched the green line proceed through intersections against car traffic that obviously had a green signal; having watched buses stop in the middle of the lane the entire length of their route to meet passengers, even though it is policy that they pull into each stop completely so traffic can get by.

I call for the bus driver who ran that red light yesterday at 5:10PM on Route 66, number 2294 or 2293, to be removed from service completely. To run a red light at speeds of 30 MPH and give warning shows premeditated disregard for traffic law, and a comfort with such acts that cannot be tolerated.

Remember when Kelly Wallace died at the intersection of Cambridge Street and Harvard Ave in May, 2007? Well, that almost happened to me just now, and I’m sure I’m not the only one who has almost gotten creamed at this intersection in the past 3 years. MBTA Bus number 0721 was stopped at the bottom of the hill, letting passengers off, during the green light for Cambridge Street. I was waiting at the light facing the entrance to Harvard Ave. Just after the change, the instant the light turned red for Cambridge and an instant before it turned green for Harvard, I was about to kick off; my left side was facing the bus stop, so I couldn’t even SEE the bus as it jammed on it’s gas and roared through the intersection; THROUGH the red light. The only thing that saved me from being underneath it was probably the extra weight in my panniers and on my body (lunch, breakfast, and three extra layers because it’s 13f out there today!) My slow start brought me only within a nose-brush of the side of Bus 0721. This is not an uncommon sight. Red light running through the Cambridge/Harvard Ave. intersection is the norm, rather than the exception.

Since I do see this every day, and someone has indeed died at this intersection in the last few years, I am anxious to have something done about this. The sooner the better, considering my still hammering heart after my own brush with death.

I will be adding a transcription of my calls to the MBTA and the BPD later on today, as I am in a marketing meeting at the moment.

UPDATE: Ooh, watch as I create an infinite blog loop… don’t get sucked in!

I called the MBTA, left all my information and my complaint. Here is my response:

We appreciate your business and value your feedback.  A customer service
issue was logged on 2010-01-29 at 15:05:13

A tracking number of 02117797 has been assigned to this call.  Please
reference this number on any additional communications you may have
regarding this issue.

The information you provided has been forwarded to the appropriate group.
If additional actions are required, a member from that department will
follow up on your issue.

Should you have additional questions or concerns regarding this issue,
please contact the Customer Support Services at 617-222-3200 or
800-392-6100, Monday through Friday ,6:30 AM to 8:00 PM and Sat/Sun from 7:30 AM to 6:00 PM.

Many thanks to folk at UHub for correcting my Harvard Ave/Street confusion – I work at the end where it’s called “Street” 😛

Many middle fingers to the people who read the repost of my blog and wanted to make this a ‘bikers don’t follow the law’ issue. I was waiting at MY red light. I’m not going to rant about this now because frankly, it’s not worth it. A) you’re wrong, B) you’re a stool sample. End of story.

Just called the City of Boston transportation department, told them about my situation and this ongoing problem. This was their response:

“The city does not have any authority over the MBTA or it’s operations.”

INTERESTING.

I highly doubt he ‘asked’ the kids to get out of his way, especially if it was who I think it was.

A few weeks ago, a truck from Brighton Towing pushed me into the curb while I was traveling in the bike lane in the Brookline end of Harvard St., southbound. When we reached a red light, I hollered ‘Too Close’, at the driver, as I am wont to do when speedy parasites infringe upon my lanespace. When he caught up with me again, he swerved into the bike lane ON PURPOSE this time, screaming out the window. Assault with a deadly tow truck, I’d call that. Anyway, I found out his name is Jay, via calling the number ON HIS TRUCK. Idiot.

Seems someone got their just desserts at Brighton Towing, probably for following this same driving/public relations pattern. I really hope it was our good friend Jay. Karma is a dirty bitch, and I buy her a whole lot of drinks.

I almost called in sick to work today, owing to the fact that all my friends have tried to give me the sheep shingles, or the buffalo buboes, or whatever the fuck virus is going around right now. Coyote crabs. Seal scabies. Rhinoceros Rickets. Viper vapors. But try as I might, I simply could not get my temperature to go above 96.8. Damn this superior Germanic constitution of mine.

Anyone who knows me can tell you I loathe children of all ages. I also think, and feel free to disagree with me here, that bike seats for toddlers are possibly the worst idea ever. And those things they make to attach an extra seat and pedals to a large bike just don’t work that well, and frankly just look super dumb. What I saw today on my ride, though, hit me with a wave of nostalgia for my own misspent youth, and the days when Dadoo Climbout was teaching me how to ride my own bike.
A woman on a hybrid, dressed in dour work attire with appropriately ugly safety helmet approached mass ave. cautiously from a cross street. Following along behind her looked like nothing less than her double in slight miniature, but of the opposite sex. She stopped and waited for the light, and when the green was in her favor, motioned for her obvious progeny to proceed along behind her. I was forcibly reminded of a mother goose leading her goslings across a busy street. It was pretty fucking adorable, and it was exactly right. This shining parental example almost makes up for the woman I saw jaywalking against rush hour traffic yesterday dragging her special little snowflake along by the arm, both obviously bound for ballet class. Chalk it up to bad parenting, little ballerina, if you end up ruining your dancing career after a tragic incident involving an SUV, a latte, and an errant text message. I’m a horrible person.

Just an FYI: I didn’t reverse the digits – I just have a naturally low body temp. Fo realz!