You heard me right. I loathe to even think about watching myself blither incoherently on television, but that’s what’s going to happen tonight on WBZ-TV, channel 4 in Somerville. The 11pm news will be running a special report about the MBTA’s neglect of traffic laws, among other things, and they’re using excerpts from my interview last Friday. Yikes!
At least we’re getting the issue out there, YAAAAY!
…what beautiful music they make! This morning I passed a road bike that was making a noise like a jackhammer. I suddenly realized, now that my ears had perked up, that I was not being followed by a flock of Starlings, but that my chain was making the most horrific squeaking noises I’d ever heard NOT coming from a bird. Luckily I’ve already got a neon green replacement chain for poor, salty Krankenberry to wear once the winter is over. We’re not that lucky yet – apparently two storms are on the way for this week, with a mixture of snow and rain… my favorite! Hopefully these fronts flop like that last ‘Noreaster’, and I won’t have to pull out my Gore-tex.
In other news: All this PR work is making a dent in the MBTA!
I had an interview last night with Kathy Curran and Elsie Nolan, from WBZ-TV & TV38 about the rash of reckless driving by employees of the MBTA, and specifically buses along Route 66. It was a short interview, so I didn’t have time to cover much more than I’ve already delved into with Zero Combustion, but I did demand accountability, transparency and visible action by the MBTA. In interesting news, apparently Kathy and Elsie were privy to information that I was not – namely that the driver of one of the buses involved in my complaints was suspended for three days – this is the information John Houghton of Cabot Garage gave WBZ-TV anyway. It’s a far more satisfying reaction than ‘will be disciplined for his actions’, or ‘will seek retraining’, which is what I was repeatedly told.
No matter what, this means we are making headway! Keep calling the MBTA! Keep dialing 911 and reporting the Speedy Parasite! Ride tall and damn it, ride safely!
Dear [Grimlocke],
On behalf of Governor Deval L. Patrick, thank you for your recent correspondence regarding the Massachusetts Bay Transportation Authority. We have forwarded your letter to Massachusetts Department of Transportation for further review. If necessary, please be assured you will receive a response as quickly as possible. We are committed to addressing your concerns promptly.
Again, thank you for contacting Governor Patrick’s office and please feel free to contact our office in the future with any questions or concerns you may have regarding other matters.
Sincerely,
Governor Patrick’s Constituent Services Office
617-725-4005
I’m happy that I’m getting word of some action, if not seeing first hand. I also haven’t seen any dangerous behavior for.. wow about a week. I’m not on the streets as much as I am in the warmer months, but I still cover at least 14-20 miles of the worst roads in the area, every day. Today I have the pleasure of taking Cambridge up to the River Street bridge, up River and along Prospect – possibly one of the crappiest rides in the city. We’ll see what I spy along this route, aside from debris – strewn and potholed shoulder, gridlocked cars and jaywalking peds.
Good Morning Gabrielle Collins,
I am sorry that you had to write again. I sincerely apologize for the actions of the bus operator of bus 2294. The Instruction Department as well as the Cabot Area mobile inspector have been monitoring the Harvard Ave/Cambridge St intersection since your tip. Additionally, the operator of bus 2294 has been identified and will be disciplined for his actions. We will continue to pay extra attention to this intersection and change the behavior of those operators who are violating traffic laws and putting our customers in danger.
Sincerely,
John J. Houghton
Superintendent
Cabot Garage
This is a nice development, but we shall see if my observations of this intersection show a difference in activity. Meanwhile I will continue to take steps to affect change on the attitude of apathy toward hazardous driving by the MBTA operators.
On Friday of last week, I sent this email to Cara Seiderman (cseiderman@cambridgema.gov), Nicole Freedman (Nicole.Freedman.bra@cityofboston.gov) and the nameless entity at Traffic@somervillema.gov. It has yet to be acknowledged at all, but I do have hope, since I have had contact with Cara and Nicole in the past.
The email:
Hello Nicole, Cara,
and whom it concerns in the Somerville traffic department,
Nicole and Cara, we’ve spoken in the past, and I thank you for following up with me about the development of the Harvard Ave. bike lane and the problems with taxi parking in Harvard Square. I thank my lucky stars for every inch of bike lane I have the privilege to use on my commute to and from work every day. I have cc’d you both, as well as the Somerville traffic department, on the following issues because the more I explore the problem, the more accounts of abuse I hear reported in all parts of the greater Boston area. I started out concerned with one particular intersection, but the problem may be much much larger than that.
The issue I have for you today is a difficult one, because it involves the MBTA, who I’m told are not in any way influenced by either the Boston administration or the jurisdiction of the local police. I’ve been told this on the phone by government officials and police officers. Regardless of these statements, I’m really hoping you can help me with this, because it doesn’t seem like I’m getting anywhere in terms of rectifying the situation in my talks with the MBTA, the police, or the people of these cities.
On January 29th, 2010 I had an incident involving an MBTA Route 66 Bus headed West on Cambridge Street at Harvard Ave. in Allston. I had come to a stop at a red light on Franklin, facing the northern entrance of Harvard Ave., and was waiting to proceed. As I was waiting, Route 66 Bus #0721 stopped to my left to let passengers off at the Cambridge/Franklin stop. I watched the Cambridge Street light turn yellow, then red, and then stood on my pedals to prepare for my own signal. As my signal changed and my foot came down on my front pedal, the bus, which I had been ignoring since it was stopped completely at a red light, cycled up and roared through the intersection causing me to slam on my brakes and dodge. It had gone from a complete stop to proceeding through a red light.
I contacted the MBTA about this. I left a complaint on the line and received a form email in response. I’m sure you’re familiar with these.
I then sent an email to the Superintendent of Cabot Garage.
I received an email back on February 2nd:
Gabrielle Collins,
Thank you for your e-mail concerning the route 66. I apologize for reckless driving exhibited by one of our employees. MBTA Bus operators must complete a comprehensive Defensive Drivers Course prior to being certified to operate an MBTA vehicle in passenger service. This operator has been identified and will be re-instructed on her duties and responsibilities as a professional driver. Any further violations of the MBTA’s Rules and Policies will subject her to more severe progressive discipline up to and including recommendation for discharge. Additionally, I have forwarded your correspondence to the Instruction Department in order for them to include the intersection of Cambridge Street and Harvard Avenue in the Safety Related Compliance Program. This intersection will be monitored by Safety and Instruction personnel to ensure all traffic rules are strictly followed. Again, I apologize for your unpleasant experience with the MBTA.
Sincerely,
John J. Houghton
Superintendent
Cabot Garage
I found this to be at least somewhat reassuring. Unfortunately, not three hours later on my ride home I had an even more ominous experience. I’ll let my email to John Houghton sum it up.
John Houghton,
February 3rd, 2010
Yesterday, not three hours after I’d received my response from you regarding the bus that nearly hit me on Monday, I was again waiting at a red light on Harvard Avenue to cross Cambridge Street. As the light for Cambridge Street became yellow I put my foot on my pedal, and made ready to move. As I watched the light turn red, my body exhibiting the intent to scoot out into the intersection at a moment’s notice, I became aware of a growing roar from my left, west on Cambridge Street. And then a sharp honk. Route 66 Bus #2294 (or 2293, it was going over 30 MPH so it was difficult to catch the number) not only roared through the intersection against a red light, but gave me warning that it had ABSOLUTELY NO INTENTION OF SLOWING OR STOPPING.
I realized after this that the drivers of Route 66 deserve not just our disdain and our everlasting disappointment, but also our FEAR. The drivers of these buses are blatantly neglecting the safety of the citizens of the Boston area, and breaking the trust that we put in them to hold our lives in their hands every day, whether we are their passengers or merely sharing the roads with them. I am disgusted by this neglectful behavior, having witnessed it daily for over a year on my route to work; having been hit by an MBTA bus while on my bicycle and then told by the driver that she was in no way required to provide me her information; having watched the them proceed through intersections against the traffic signals; having watched buses stop in the middle of the lane the entire length of their route to meet passengers, even though it is policy that they pull into each stop completely so traffic can get by. The list of their transgressions goes on and on. I have written to the local newspapers and the Governer about this latest infraction, and I expect some type of response from yourself and the MBTA at large, in terms of punishment for this action and prevention – form letter will not be good enough this time. I call for the bus driver who ran that red light yesterday at 5:10PM on Route 66, number 2294 or 2293, to be removed from service completely. To run a red light at speeds of 30 MPH and give warning shows premeditated disregard for traffic law, and a comfort with such acts that cannot be tolerated.
I have so far received no response.
My blog about these events was picked up by the local Blog and broadcast to many Bostonians. You can read their horrifying responses at UniversalHub, like this gem:
Don’t blame the drivers for doing their jobs and getting us home. Blame the state for not giving them technology found in most cities, a simple transponder that holds the green a couple of extra seconds so the bus doesn’t have to run the red.
So not only is it common knowledge in Massachusetts that MBTA vehicles are not subject to traffic laws, and run red lights and commit other various traffic violations without repercussion, but apparently there is the pervasive sentiment of apathy, sometimes even approval! As one who was almost killed not two weeks ago in the very same spot where Kelly Wallace died in 2007 under similar circumstances, I DO care, very much. As I said in my second email to John Houghton, I have also been hit by an MBTA bus, and then the driver refused to open the door, let alone stop the bus and exchange information. If I had ended up underneath the wheels of that bus, would anyone have known how neglectful the driver had been? Would I just be another ghost bike, locked to the pole by the Cambridge/Franklin stop until it became so rusted as to be a disgrace to my memory, and then subsequently removed?
Ultimately my question is this: Can you help us do something about this?
Thank you for your time and concern,
[Grimlocke]
If you are as concerned as I am about this issue, please take the time to reiterate this call to action. Thanks for your support, everyone!
Yesterday, not three hours after I’d received my response from Route 66 director John J. Houghton regarding the bus that nearly hit me on Monday, I was again waiting at a red light on Harvard Avenue to cross Cambridge Street. As the light for Cambridge Street became yellow I put my foot on my pedal, and made ready to move. As I watched the light turn red, my body exhibiting the intent to scoot out into the intersection at a moment’s notice, I became aware of a growing roar from my left, west on Cambridge Street. And then a sharp honk. Route 66 Bus #2294 (or 2293, it was going over 30 MPH so it was difficult to catch the number) not only roared through the intersection against a red light, but gave me warning that it had ABSOLUTELY NO INTENTION OF SLOWING OR STOPPING.
I realized after this that the MBTA deserves not just our disdain and our everlasting disappointment, but also our FEAR. The drivers of these buses are blatantly neglecting the safety of the citizens of the Boston area, and breaking the trust that we put in them to hold our lives in their hands every day, whether we are their passengers or merely sharing the roads with them. I am disgusted by this neglectful behavior, having witnessed it daily for over a year on my route to work; having been hit by an MBTA bus while on my bicycle and then told by the driver that she was in no way required to provide me her information; having watched the green line proceed through intersections against car traffic that obviously had a green signal; having watched buses stop in the middle of the lane the entire length of their route to meet passengers, even though it is policy that they pull into each stop completely so traffic can get by.
I call for the bus driver who ran that red light yesterday at 5:10PM on Route 66, number 2294 or 2293, to be removed from service completely. To run a red light at speeds of 30 MPH and give warning shows premeditated disregard for traffic law, and a comfort with such acts that cannot be tolerated.
[Grimlocke],
Thank you for your e-mail concerning the route 66. I apologize for reckless driving exhibited by one of our employees. MBTA Bus operators must complete a comprehensive Defensive Drivers Course prior to being certified to operate an MBTA vehicle in passenger service. This operator has been identified and will be re-instructed on her duties and responsibilities as a professional driver. Any further violations of the MBTA’s Rules and Policies will subject her to more severe progressive discipline up to and including recommendation for discharge. Additionally, I have forwarded your correspondence to the Instruction Department in order for them to include the intersection of Cambridge Street and Harvard Avenue in the Safety Related Compliance Program. This intersection will be monitored by Safety and Instruction personnel to ensure all traffic rules are strictly followed. Again, I apologize for your unpleasant experience with the MBTA.
Sincerely,
John J. Houghton
Superintendent
Cabot Garage
We’ll see if this has any effect whatsoever on how the busses treat that intersection in the coming months. I’ll keep reporting my observations.
In other news, Boston Biker reports on a meeting tomorrow regarding upcoming work on the Western Ave/River Street Bridges. Wednesday, February 3, 2010. 6:00 PM – 8:00 PM, Honan-Allston Branch Library, 300 North Harvard Street, Allston MA. This is of immediate interest to me today of all days because this will be the first week.. well – EVER – that it would behoove me to use the River Street bridge, since I’ll be going to yoga in Inman Square. However, as bikers ’round this way know, River Street and Prospect Street are death traps of the highest caliber, and therefore I avoid them with extreme prejudice. I will probably opt instead for the BU bridge and Brookline/Colombia to reach Inman – taking me a bit out of my way for sure, but reducing the possibility of me becoming road pizza. Now, if the meeting tomorrow were about this entire route I would be VERY excited indeed. Alas, that is not on the agenda. I will probably pop in on my way home, but not for long. Yoga again tomorrow, you see.
“I think you should write a formal letter of complaint to the Mayor.”
Uh.. ohkay.
I also tend to call the police ALOT; I have the numbers for Brookline, Boston District 14, Downtown Boston, Cambridge and Somerville Police Departments in my phone contacts. No, I’m not calling about the kids on my lawn. I call about double parked cars, people threatening my life, people parked in the bike lane, etc. I asked the gentleman I was speaking to today what the best number to call to get someone on the scene in a NON emergency (see: person parked in the bike lane) is, and he said,
“Just call 911 and tell them its not an emergency. If you call the police station we’ll have to call them anyway to get to dispatch.”
So… yeah. I guess I’ll be calling 911 a bunch in the near future, and hoping I don’t get yelled at if the offender decides to take the hint and pull out of the bike lane and into the night, leaving me standing there holding the phone, so to speak.
Remember when Kelly Wallace died at the intersection of Cambridge Street and Harvard Ave in May, 2007? Well, that almost happened to me just now, and I’m sure I’m not the only one who has almost gotten creamed at this intersection in the past 3 years. MBTA Bus number 0721 was stopped at the bottom of the hill, letting passengers off, during the green light for Cambridge Street. I was waiting at the light facing the entrance to Harvard Ave. Just after the change, the instant the light turned red for Cambridge and an instant before it turned green for Harvard, I was about to kick off; my left side was facing the bus stop, so I couldn’t even SEE the bus as it jammed on it’s gas and roared through the intersection; THROUGH the red light. The only thing that saved me from being underneath it was probably the extra weight in my panniers and on my body (lunch, breakfast, and three extra layers because it’s 13f out there today!) My slow start brought me only within a nose-brush of the side of Bus 0721. This is not an uncommon sight. Red light running through the Cambridge/Harvard Ave. intersection is the norm, rather than the exception.
Since I do see this every day, and someone has indeed died at this intersection in the last few years, I am anxious to have something done about this. The sooner the better, considering my still hammering heart after my own brush with death.
I will be adding a transcription of my calls to the MBTA and the BPD later on today, as I am in a marketing meeting at the moment.
UPDATE: Ooh, watch as I create an infinite blog loop… don’t get sucked in!
I called the MBTA, left all my information and my complaint. Here is my response:
We appreciate your business and value your feedback. A customer service
issue was logged on 2010-01-29 at 15:05:13
A tracking number of 02117797 has been assigned to this call. Please
reference this number on any additional communications you may have
regarding this issue.
The information you provided has been forwarded to the appropriate group.
If additional actions are required, a member from that department will
follow up on your issue.
Should you have additional questions or concerns regarding this issue,
please contact the Customer Support Services at 617-222-3200 or
800-392-6100, Monday through Friday ,6:30 AM to 8:00 PM and Sat/Sun from 7:30 AM to 6:00 PM.
Many thanks to folk at UHub for correcting my Harvard Ave/Street confusion – I work at the end where it’s called “Street” 😛
Many middle fingers to the people who read the repost of my blog and wanted to make this a ‘bikers don’t follow the law’ issue. I was waiting at MY red light. I’m not going to rant about this now because frankly, it’s not worth it. A) you’re wrong, B) you’re a stool sample. End of story.
Just called the City of Boston transportation department, told them about my situation and this ongoing problem. This was their response:
“The city does not have any authority over the MBTA or it’s operations.”
INTERESTING.
